Avid Hearing Privacy Policy

Our privacy policy sets out how Avid Hearing Limited uses and protects any information that you give us when you use the Avid Hearing Limited website.

We at Avid Hearing Limited are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

We at Avid hearing Limited may change this policy from time to time by updating our page. You should check our page from time to time to ensure that you are happy with any changes that we may have made, this policy is effective from 1st September 2018

What we collect

We may collect the following information:

  • Your full name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To keep internal records
  • To provide and improve our products and services
  • To contact you to make an appointment
  • For Customer Care/Servicing of your hearing aids


We at Avid Hearing Limited are committed to ensuring that your information is secure at all times, in order to prevent unauthorised access or disclosure, we at Avid Hearing Limited have put in place suitable procedures to safeguard and secure your information we collect online.


We at Avid Hearing Limited Apply Cookies on our Website. Cookies are small files stored by most internet browsers to track visitor information and enable Avid Hearing Limited to make Our website offering more relevant to you. This happens when Cookies providing information on your browser settings, location and type of device used to access Avid Hearing Limited Website Also, you can learn how to block all new Cookies on your browser and which configuration steps are required to receive a notification about new Cookies. Very helpful information on Cookies in general can be accessed on http://www.allaboutcookies.org

Avid Hearing Limited websites also may use Google Analytics, a web analytics service provided by Google, Google Analytics also uses Cookies, amongst others to help the website analyse how users use the site across multiple devices. The information gathered and generated by the cookie about your use of the website will be transmitted to and stored by Google, including on servers in the United States. To learn more about Google Analytics click here. You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.

Social Media Plugins

Social media plugins are a part of certain webpages of Avid Hearing Limited and exist for social media providers such as Facebook, Instagram, Twitter, LinkedIn, Google+, and YouTube. When you visit a page by clicking such a plugin your browser will connect to the respective social media server. At the same time the Provider will know that you visited our website prior to landing on Avid Hearing Limited social media site. If you are registered and have logged in with the Provider concerned, your visit can also be linked to your user account. The Providers in general do not provide specific information about which data is transmitted in the use of their social plugins. We therefore have no definitive ability to verify the content and scope of the transmitted data or its use by such Providers, for further information about this please consult the data protection stipulations of the relevant Provider. If you do not wish a Provider to collect data on you through our website, please deactivate the plugins on your web browser. If you wish to avoid a link to any existing user accounts you must log out of the social media webpage before your visit to our Avid Hearing Limited.

Controlling your personal information

If you have previously agreed to Avid Hearing Limited using your personal information for direct marketing purposes, you may change your mind at any time by writing to Avid Hearing Limited or emailing us at info@avidhearing.co.uk

Avid Hearing Limited will not sell, distribute or lease any of your personal information to third parties unless we have your permission or are required by law to do so.

How may you access control or delete your Personal Data?

You have the right to know and inquire what Personal Data we at Avid hearing Limited hold about you and to request that the correction or deletion of your Personal Data held by us at Avid Hearing Limited.

If you believe that any information we at Avid Hearing Limited are holding on you is incorrect or incomplete, please contact us as soon as possible at info@avidhearing.co.ukso we can correct the information.